Privacy Policy

Last updated: January 2025

Interspark Inc ("Interspark," "we," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.

1. Information We Collect

Information You Provide

  • Contact information (name, email address, phone number, company name) submitted through our contact forms, booking system, or direct communication.
  • Account credentials if you access our client portal or transparency dashboard.
  • Payment and billing information processed through our secure payment providers.
  • Project-related information you share during engagements, including technical specifications, source code, and business requirements.

Information Collected Automatically

  • Device and browser information (IP address, browser type, operating system, device identifiers).
  • Usage data (pages visited, time spent, referral sources, click patterns).
  • Log data from our servers, including access times and error logs.

2. How We Use Your Information

To provide, maintain, and improve our Services.

To communicate with you about engagements, invoices, and service updates.

To respond to your inquiries and support requests.

To send you relevant content and updates (only with your consent, and you may opt out at any time).

To detect, prevent, and address security threats and technical issues.

To comply with legal obligations and enforce our agreements.

To analyze usage patterns and improve our website experience.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share information with trusted service providers who assist us in operating our business (payment processors, hosting providers, analytics services), subject to confidentiality agreements.

We may disclose information if required by law, regulation, legal process, or governmental request.

We may share aggregated, anonymized data that cannot reasonably be used to identify you.

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity with equivalent privacy protections.

4. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS 1.3) and at rest (AES-256).

Access to personal information is restricted to authorized personnel on a need-to-know basis.

We conduct regular security assessments and penetration testing on our own systems.

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking

We use essential cookies required for the basic functionality of our website (session management, security tokens).

We use analytics cookies (such as privacy-respecting analytics) to understand how visitors use our site. These do not track you across other websites.

We do not use third-party advertising cookies or cross-site tracking.

You can control cookie preferences through your browser settings. Disabling essential cookies may affect site functionality.

6. Your Rights

For All Users

  • You may request access to the personal information we hold about you.
  • You may request correction of inaccurate or incomplete information.
  • You may request deletion of your personal information, subject to our legal retention obligations.
  • You may opt out of marketing communications at any time.

For EEA/UK Residents (GDPR)

  • You have the right to data portability — receiving your data in a structured, commonly used format.
  • You have the right to restrict or object to processing of your personal data.
  • You have the right to withdraw consent at any time where processing is based on consent.
  • You have the right to lodge a complaint with your local data protection authority.

For California Residents (CCPA)

  • You have the right to know what personal information we collect and how it is used.
  • You have the right to request deletion of your personal information.
  • You have the right to opt out of the sale of your personal information (we do not sell personal information).
  • You have the right to non-discrimination for exercising your privacy rights.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law.

Contact form submissions and inquiry data are retained for up to two (2) years after your last interaction.

Client engagement data is retained for the duration of the engagement plus five (5) years for legal and compliance purposes.

Analytics data is retained in anonymized form and is not subject to deletion requests.

8. International Transfers

Interspark operates globally with teams across North America, Europe, and Asia. Your information may be transferred to and processed in countries other than your country of residence.

Where required, we implement appropriate safeguards for international data transfers, including Standard Contractual Clauses (SCCs) approved by the European Commission.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email to active clients and posted prominently on our website.

Your continued use of our Services after changes take effect constitutes acceptance of the updated policy.

10. Contact

For privacy-related inquiries, data access requests, or complaints, please use our compliance contact form.

Interspark Inc, Attn: Privacy Officer

We will respond to all legitimate requests within thirty (30) days.